Effective Date: 20 March 2026

AlwaysHome (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting it through this Privacy Policy.

We collect information necessary to provide safe, reliable, and responsive care.

• Name 
• Phone number 
• Email address 
• Home address 
• Emergency contact information (family or caregivers) 

To support your safety and well-being, we may collect:

• Daily wellness check responses 
• Behavioral patterns (routine, responsiveness, engagement) 
• Care preferences and needs 
• Notes from care coordinators 

This helps us recognize changes and respond appropriately.

If you use our wearable fall detection device, we may collect:

• Fall detection alerts 
• GPS location data 
• Geofencing alerts 
• Time-based activity signals (e.g., inactivity triggers) 

This data allows us to respond immediately in emergencies, even if the member cannot call for help.

When visiting our website:

• IP address 
• Browser/device type 
• Usage behavior
• 
  

We use your information to deliver the AlwaysHome experience:

• Conduct daily wellness checks and engagement 
• Monitor for emergencies and safety risks 
• Detect and respond to falls or unusual activity 
• Coordinate care and communicate with family members 
• Escalate to emergency services when necessary 
• Improve our services and care quality 

In short: we use your data to keep you safe, connected, and supported.

We do not sell your data.

We only share information when it is necessary for care and safety:

• Family Members / Authorized Contacts
  For updates, alerts, and escalations 
• Emergency Services (911, EMS, etc.)
  When immediate intervention is required 
• Care Coordinators & Internal Teams
  To provide continuous, informed support 
• Technology Providers
  For secure system operation (hosting, device connectivity, etc.) 

All parties are required to handle your information responsibly.

Because AlwaysHome is a real-time safety service, certain data is used immediately and proactively.

This includes:

• Fall detection alerts 
• Missed wellness check-ins 
• Behavioral changes 
• Geofencing triggers 

These signals may result in:

• Direct outreach from a care coordinator 
• Contacting family members 
• Escalation to emergency services 

This is a core part of the service.

We use industry-standard safeguards to protect your data, including secure systems and controlled access.

Your information is treated with the same seriousness as the care we provide 

You (or your authorized representative) may:

• Request access to your data 
• Update or correct information 
• Request deletion (subject to care and legal requirements) 
• Adjust communication preferences
  

We retain information only as long as necessary to:

• Provide continuous care 
• Maintain service quality 
• Comply with legal obligations 

We use cookies to improve website performance and user experience.
You can disable cookies through your browser settings.

Our website may link to external sites.
We are not responsible for their privacy practices.

AlwaysHome services are not intended for children under 13.
We do not knowingly collect data from children.

We may update this policy as our services evolve.
The latest version will always be posted with the updated date.